Return Policy

You may return for an EXCHANGE within 25 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.

You can return the package using any courier/ postal service of your choice.
Once the item(s) is received at our office, your product will be checked for the following conditions:
Complete product
correct product
unused product
undamaged product
Office executive may refuse to accept the return if any of the above conditions are not met and send the item(s) back to the ultimate customer.

Also, we request the customer to send the scanned copy of the courier slip to for reference. We will not refund the courier slip amount; the slip is only for reference purpose.

In case of Return initiated and subsequently couriered the product by the Customer himself/herself, if it is found that the claimed shipment was not delivered to Jacked to Play or the shipment was empty, the onus shall be on the customer to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return.

We will not be liable for the products returned by mistake
In a scenario where a product not belonging to us is returned by mistake, we are not accountable for misplacement of the product and is not responsible for its delivery back to the customer.

Exchange request placed by the customer, the exchange will be done on same price of the item(s) purchased and not on any additional or special price.